Deactivate users

warning

RehabAlpha is still under active development. It is not yet HIPAA compliant and should only be used with dummy data.

Stop a user's access to your organization by suspending access or unlinking their account. Both options preserve the member record and associated documentation and history.

Before you start

• You need Owner or Admin access to suspend, reactivate, or unlink another user. Only an Owner can manage another Owner's access.
• You cannot suspend yourself. You can unlink yourself without Owner or Admin access, subject to the Owner requirement below.
• RehabAlpha protects the last active Owner whose member record is linked to a user account from being suspended or unlinked. Before that Owner leaves, another Owner must have active access through a linked account. Assigning Owner access to an unlinked member is not enough.

Understand deactivation

Choose the action that matches how you want to restore access later:

Action	Effect on the user account	How to restore organization access
Suspend access	Blocks organization access while keeping the account linked to the member.	Click Reactivate access. A linked user does not need a new invitation.
Unlink user	Removes the connection between the account and the member, ending organization access.	Send a new invitation. If access is also suspended, reactivate it first.

Both actions keep the member's configured permissions, schedules, clinical documentation, signatures, notices, and reporting history. They affect access to this organization; they do not delete the user's account or remove access to other organizations.

Deleting a member is a separate, irreversible action under Danger zone. Keep the member record when its history is still needed.

Suspend access

1. Open People, then select All staff.
2. Select the member.
3. Open Settings.
4. Under User, click Suspend access.

Suspension takes effect without a confirmation dialog. After it succeeds, the button changes to Reactivate access, and the user can no longer access the organization.

Reactivate access

1. Open People, select All staff, and select the member.
2. Open Settings.
3. Under User, click Reactivate access.

A user whose account is still linked can return with the member's configured permissions. If the user was also unlinked, complete the invitation steps below before they can return.

Unlink a user

1. Open People, then select All staff.
2. Select the member.
3. Open Settings.
4. Under User, click Unlink user.
5. Type unlink in the confirmation box.
6. Click Unlink.

After unlinking succeeds, the user can no longer access the organization. Restoring access requires a new invitation.

Unlink yourself

Open your own member record through People → All staff, then follow the unlinking steps above. You do not need Owner or Admin access.

If you are the last active linked Owner, arrange for another Owner to have active access through a linked account before unlinking yourself.

Invite the user again

For a previously unlinked user:

1. Open People, then select All staff.
2. Select the member.
3. Open Settings.
4. If Reactivate access appears under User, click it before sending the invitation.
5. Review Permissions and save any needed changes.
6. Under User, click Invite user.
7. Confirm Email invitation to, then click Send invitation.

If an invitation status appears instead of Invite user, use the send a new invitation workflow.

When the user accepts the invitation, they can rejoin the organization with the permissions configured for that member.