Skip to main content

Change your phone number

warning

RehabAlpha is still under active development. It is not yet HIPAA compliant and should only be used with dummy data.

Your phone number receives text-message codes for RehabAlpha two-factor authentication. If you need to change a registered number or can no longer receive codes at it, contact support for help.

Request a phone number change​

RehabAlpha does not currently offer a self-service option to change your registered two-factor authentication phone number.

  1. Start an email to [email protected] from the email address you use to sign in to RehabAlpha.
  2. Explain that you need to change your two-factor authentication phone number. Include your full name, RehabAlpha sign-in email address, and new phone number.
  3. State whether you can still receive verification codes at the old number, then send the email.

If you can still sign in​

You can also find the support email link in the app:

  1. Open Support from the sidebar or account menu.
  2. Click [email protected] to open an email draft in your email app.
  3. Include the details listed under Request a phone number change and send the email from your RehabAlpha sign-in email address.

If you cannot sign in​

Email support directly using the steps above. You do not need to sign in to send a request. Support may need to verify your identity before changing the phone number on your account.

Correct your number during account setup​

During account setup, you can correct your phone number before completing phone verification:

  1. On Two-step verification, click Use a different phone number ».
  2. Enter the correct 10-digit U.S. number in Phone number.
  3. Complete the security check if one appears, then click Send Code.
  4. Enter the new 6-digit code in Enter verification code, then click Complete Sign Up.

Once phone verification is complete, this option is disabled. Contact support if you need to change the number after that point, even if account setup has not finished.